You may cancel your order at any time before the restaurant begins preparing your food.

To request a cancellation, please contact us immediately via our website or customer service channels.

Once your order is being prepared or dispatched, cancellations are no longer accepted.

Cancellation requests received after preparation begins will not be eligible for a refund.

Refunds apply only when cancellations are made within the stipulated time or when there is a genuine issue with the order (e.g., wrong item, quality problem, or non-delivery).

If the order is canceled before preparation, a full refund will be issued.

For quality-related complaints or errors on our part, please notify us within 24 hours of delivery for a prompt resolution.

Refunds are processed via the original payment method. Please allow 7–10 business days for the amount to reflect in your account depending on your payment provider.

Cafe ALTR NATIV does not provide room service.

All food and beverage orders must be collected personally from our pickup counter.

Please ensure you collect your order promptly to enjoy it fresh and at its best quality.

Custom or special event orders are non-refundable once confirmed.

Consumables or perishable items are not refundable unless damaged or incorrect.

Discounts, promotional or coupon-based orders may have specific refund conditions.

At ALTR Cafe, all orders are freshly prepared and delivered to your location within our serviceable areas.

Estimated delivery time is 30–60 minutes from the time of order confirmation, depending on your distance from the cafe and order volume.

Delivery timelines are estimates and may vary due to weather, traffic conditions, or high-demand periods.

We strive to keep you informed in case of any delays and appreciate your patience while ensuring your order reaches you fresh and on time.

Please note that delivery is available only during our operating hours, as displayed on our website and ordering platforms.

For cancellation or refund requests, contact us at support@cafe.altrnativ.in or through our website contact form.

We aim to respond to all requests within 24 hours and resolve them professionally and promptly.

This policy is subject to change. Any updates will be posted on our website with immediate effect.

We encourage customers to review the policy periodically.